To lodge your FREE return, please click the link below to create:

FREE RETURNS

For more information on our returns policy, please see our 'Returns & Exchanges' page.

Please note, this is the returns policy for Online Orders only. Online orders cannot be returned in-store.

Express Post Delivery: 

Express Post Delivery rates are dictated by AusPost and the weight of your order. Delivery times are 1-3 business days. Please keep in mind this may vary due to COVID-19 and restrictions that are put into place.

Standard Post Delivery: 

Standard Post Delivery rates are dictated by AusPost and the weight of your order. Delivery times are 2-5 business days. Please keep in mind this may vary due to COVID-19 and restrictions that are put into place.

Orders Before 12pm: 

For orders placed before 12pm Monday - Friday AEST/AEDT, we will endeavour to process the same business day. The day your order is despatched, Australia Post will send you an email which will include a tracking number so you can track your order through to delivery. Your order can be tracked on www.auspost.com.au/track provided you use the tracking number from your order confirmation email.

*Please note that during busy sale periods you may experience a small delay in receiving your order. We apologise in advance for any inconvenience this may cause. Please contact us if you have any queries regarding your order – online@thelaboratory.com.au