Shipping & Delivery
To lodge your FREE return, please click the link below to create:
For more information on our returns policy, please see our 'Returns & Exchanges' page.
Standard Post Delivery: $9.60 - Free on orders $150 or over
Standard Post Delivery rates are dictated by AusPost and the weight of your order.
Delivery times are 2-5 business days.
Please keep in mind this may vary due to AusPost Delivery times.
Express Post Delivery: $12.80
Express Post Delivery rates are dictated by AusPost and the weight of your order.
Delivery times are 1-3 business days.
Please keep in mind this may vary due to AusPost Delivery times.
New Zealand: $25 AUD
All orders to New Zealand will be shipped with AusPost Standard Delivery.
Delivery times are 4-7 business days.
**Please note the customer is responsible for any local taxes or duties
Orders Before 12pm:
For orders placed before 12pm Monday - Friday AEST/AEDT, we will endeavour to process the same business day. The day your order is despatched, Australia Post will send you an email which will include a tracking number so you can track your order through to delivery. Your order can be tracked on www.auspost.com.au/track provided you use the tracking number from your order confirmation email.
*Please note that during busy sale periods you may experience a small delay in receiving your order. We apologise in advance for any inconvenience this may cause. Please contact us if you have any queries regarding your order – online@thelaboratory.com.au