FAQs
How do I package my return?
You have the option to place the item back in its original packaging or alternatively, you can send it in an Australian Post delivery box/satchel. For further information, please contact our friendly Customer Care for support and enquiries at online@thelaboratory.com.au.
What if I receive my order and it is faulty?
We are sincerely apologetic if there is a concern with your order and will endeavour to restore the problem in a timely manner. Upon receiving the returned goods, they will undergo a quality review and once they have been cleared, you will receive a refund or credit note for the purchase price (excluding original shipping costs).
Please contact our friendly Customer Care for support at online@thelaboratory.com.au quoting your order number with your enquiry.
What happens once you have received my return?
We will endeavour to process the refund or credit note within a 7 day timeframe.
If you have paid by Credit Card – funds can take 5-7 business days to reach your account,
If you paid via OpenPay – you will receive an email from OpenPay outlining your account amendments.
How does Openpay work?
OpenPay is available to Australian customer orders and is similar to a lay-by, but instead of waiting for your purchase, it gets sent off immediately! Payments are taken from your nominated credit or debit Visa / Mastercard. You can also make a payment early through the Openpay app.
For full terms and conditions please click here.
