The team at The Laboratory know you’ll love your new purchase but if for some reason you aren’t, we will happily accept your return for store credit or a refund subject to the conditions below.
For Online Purchases, your item(s) can be returned within 30 days of ordering your purchase, provided they are unworn, in their original condition with all tags still attached.
For Instore Purchases, your item(s) can be returned within 14 days of ordering your purchase, provided they are unworn, in their original condition with all tags still attached.
Change Of Mind
At The Laboratory we understand that sometimes things don’t fit the way you had hoped and as such we are happy to offer you a refund or exchange for change of mind on full priced merchandise.
The following change of mind timeframes apply:
Online Purchase Return period: 30 days from date of order.
Instore Purchase Return period: 14 days from date of order
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframe can be returned for an exchange or full refund subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise.
- The merchandise is unworn, unwashed, unused and in its original condition with all tags still attached.
Returning Faulty items
When returning or exchanging a faulty or incorrectly described item, The Laboratory will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by The Laboratory prior to sending goods back to us. Should you need further assistance regarding this process, please contact our customer service team.
The Extra time for Returns/Exchanges for Online Purchases is to accomodate the postage time.
To lodge your FREE return, please click here: Free Returns